What should I do if my solar company is gone?

If your solar retailer has become insolvent and you are unable to contact the manufacturer, you can lodge a complaint with the solar retailer’s administrators. You can send out if a company has become insolvent via the Australian Securities and Investments Commission (ASIC) website or by phoning 1300 300 630.

Your local Fair Trading or Consumer Affairs may also have information about the appointment of external administrators for insolvent companies. Likewise, if the manufacturer has
gone into administration, you can lodge a complaint with the company’s administrators. As a consumer, you may become an unsecured creditor. If the external administrator fails to deal with your queries or complaints, you can also lodge a complaint with ASIC on 1300 300 630.